Legends Bank recognizes the importance our customers place on privacy and the security of their personal information. Our goal is to protect your personal information in every way that we interact with you, whether it’s on the telephone, in our lobby, at one of our ATMs, or on the Internet.
We think it is important for you to be informed of the policies, procedures, and security measures we have in place to safeguard your personal and confidential information. We have developed this policy to help you to understand the steps we take to protect your personal information.
How We Gather Information
As part of providing financial products or services, we may obtain information about our customers and consumers from the following sources:
- Information we receive from customers personally;
- Information we receive from you on applications, emails, or other forms;
- Information you provide when you choose to customize the portal;
- Information about your transactions with us, our affiliates, and others;
- Information we receive from a consumer-reporting agency; and
- Information that is generated electronically when you visit our website or use our Internet Banking and Portal services.
Privacy for Internet Users
Our commitment to safeguard your privacy also extends to the Internet. If you are just browsing through our website, we do not request any personally identifiable information, nor do we collect unique identifying information about you unless you voluntarily and knowingly provide us that information, such as when you send us an email or complete an application online. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided.
Our Internet financial services provider, FundsXpress Financial Network, Inc. (FundsXpress) may collect general information on our website and Portal visitors simply to help us provide banking and other financial services to you online. They collect certain information on our behalf for security and statistical purposes. The information collected for these purposes may include:
- The Internet address (referral site) which brought you to our web site;
- The date and time you access our site;
- The name and version of your web browser;
- The Internet service provider you used when you accessed our site;
- Your Internet Protocol (IP) address; and
- The pages visited in our website and Portal.
In the future, we may use aggregate, general, non-personally identifiable information to help us market our products and services that may be of interest to you.
Additional information about IP addresses and cookies are provided below.
Internet Protocol (IP) Addresses
An IP address is a number that’s automatically assigned to your computer whenever you’re on the Internet. Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address.
When collecting information for us, FundsXpress does not link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user remains anonymous.
FundsXpress may use IP addresses to audit the use of our site. They can and will use IP addresses to identify a user when necessary for security purposes.
What is a Cookie?
A cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later. Cookies cannot “read” information about you from your computer or be used to “steal” information about you; and cookies don’t carry viruses. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking. For your security, we do not store any of your personal information in our cookies. The cookies used in our Internet banking system and Portal are further described below.
Internet Banking Cookies
FundsXpress uses encrypted cookies that do not pass to your computer’s hard drive. Instead, the cookie is stored in your computer’s memory, identifying only your computer while you are logged on. Only FundsXpress can read the information in these cookies. This Internet banking cookie allows FundsXpress to process multiple transactions during your session without requiring you to reenter your pass code for each individual transaction. The cookies for Internet banking simply provide another level of security for our Internet banking product. When you log off, or close your browser, the cookie is destroyed. A new cookie is used for each session. That way, no one can use the prior cookie to access your account. For additional security, the cookie expires after 10 minutes of inactivity. It must then be renewed by reentering your pass code. FundsXpress does not (and cannot) use this cookie to collect or obtain new personal information about you. You must allow your browser to accept this cookie so you can use the Internet banking system.
FundsXpress uses several cookies to provide features within the Portal. They send a “Web Trends” cookie to all Portal visitors in order to help us collect general information on all Portal visitors. This cookie is sent to your computer hard drive and provides us information such as; when you accessed our site, which pages you accessed in the portal, and what Internet provider you used when you accessed our site. The information collected through this cookie is not personally identifiable and is only used for statistical purposes to assist us in our planning process and our marketing program.
When visitors register on the Portal and select the “Remember Me” checkbox, FundsXpress sends additional cookies to your hard drive, which enable you to customize the Portal and bypass the login process each time you revisit the Portal. These cookies are retained on your computer until you either delete them or click on the Logout link within the Portal. These cookies only contain a unique user identification number and do not contain or collect any personally identifiable information.
When registered users login to the Portal, FundsXpress sends an additional cookie called a “per-session” cookie or “server-side” cookie. This “server-side” cookie resides in the browser and is only used by FundsXpress to monitor the session by a unique identification number. This cookie is used for security purposes and you must allow your browser to accept the “server-side” cookie to use the Portal. The cookie is destroyed after eight hours.
When you click on advertisements on the Portal or at 3rd party merchants within the Portal, they may also send you a cookie to collect general non-personally identifiable information. You do not have to accept these cookies to use the Portal.
Disclosure of Information
- We do not disclose any nonpublic personal information about our customers, former customers, website visitors or portal visitors to anyone, except as permitted by law.
- We must provide certain customer account information to service providers such as FundsXpress so that we may process your Internet banking transactions.
- We do not sell any of your personal information.
- We will not disclose any medical information that you provide to us, unless you specifically authorize its disclosure.
- In the future, we may disclose a portion of the aggregate customer information that we collect on the Portal to companies or financial institutions that perform marketing services on our behalf. We have such an agreement with FundsXpress. Our contract requires FundsXpress to protect the confidentiality of your personal information to the same extent that we must do. The disclosure of certain aggregate information to FundsXpress or other companies could help us market financial products and services that may be of particular interest to you or save you money. We will provide you an opt-in or opt-out notice if required by law.
In the future we may send you email notices for certain disclosures if you choose to accept electronic disclosures or statements. We may also send you emails to market our products and services that may be of interest you. We may also provide you an opportunity to subscribe to a newsletter; however, we will always provide you an opportunity to opt-in or opt-out of these advertising promotions if required by law. FundsXpress may send these emails as an agent on our behalf.
Why do we request access to personal information? The application requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account. It is important for you to understand that before granting access to this information you will be prompted to give the application that permission. If you do not wish to grant that permission, you may decline. If you later change your mind, those permissions can be updated in your device’s settings. Some possible examples of information your app may request access to are: Location: Your location is used to prevent fraudulent activity and to display locations near you. Contacts: Allowing access lets you add contacts to use with features that allow you to send money via your mobile app. We will only add the contacts you choose and that information will not be shared. Camera: This app uses your camera to capture check images, take picture of receipts, scan ID, scan authorized QR codes and to conduct video chat.
Customers and Visitors to our Portal may have access to a service called the FX Wallet. FundsXpress Financial Network, Inc. makes this product available to you. The FX Wallet is a software program that allows you to purchase products conveniently from merchant Web sites.
The FX Wallet will store your name, address, email address, and credit card information, all of which is used for purchasing products and services from online merchants.
The personal information that you provide to the FX Wallet is stored securely with FundsXpress. FundsXpress may contract with a 3rd party service provider to store this information. FundsXpress will require any 3rd party contractors to protect the confidentiality of your information to the same extent that they must do.
External 3rd Party Links
With the exception of our service provider, FundsXpress, we do NOT have access to the information collected by any third party, nor can we control how they use this information. If you have questions or concerns about the privacy policies and practices of these third parties, please review their websites and contact them directly.
This financial institution has developed strict policies and procedures to safeguard your personal information. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities. We offer secure email through our Internet Banking service. You should use the secure mail service anytime you send us sensitive personal information.
Our Internet Banking service provider, FundsXpress, has also developed security policies and procedures to protect the customer information that they must collect and maintain to help us process your banking transactions over the Internet. They have developed a top-of-the line security system to ensure your customer information is protected on the Internet and within the FundsXpress environment. For more information on the FundsXpress security measures, please visit their website at www.fundsxpress.com.
Privacy of Children
Legends Bank respects the privacy of children. We do not knowingly collect names or any other personally identifiable information from children. We do not knowingly market to children nor do we allow children to open accounts online without parental consent.
If you would like to know what information we have collected in connection with your use of our products and services, including Internet based products and services, please contact us at 573-897-2204.
After reviewing the information, if you believe any of the information is in error, contact us either by phone or email email@example.com, or send a letter that explains the alleged discrepancy. If the information is incorrect, we will work with you to ensure your information is promptly updated.
In addition, if you believe any information that this financial institution or FundsXpress has collected about you has been used for an improper purpose; please contact us at firstname.lastname@example.org. Explain your concerns in as much detail as possible so that we may take any appropriate action.